Saturday, May 8, 2010

Complain for a Happy Ending

This evening I came home to this box:

And inside were these:

And it didn't cost me a thing.

About a year ago, I purchased a pair of Michael Kors Flats. I loved them, but after a little while the seams at the bottom of the shoe began to unravel. I was annoyed and figured it was a loss, until Nathalie told me that I should contact MK customer service.

I sent them pictures of my damaged shoes and explained that I also have a Michael Kors bag that has ripped on more than one occasion. Luckily the bag was purchased as Holt Renfrew and they've been gracious enough to make the repairs necessary. However, my shoes were purchased on a random trip to NY. I maintained that I'm a huge fan of the MK brand, but can't continue to purchase his products unless I know that they take quality seriously.

I received a response a few days later from one of their customer service supervisors, who said that the shoe I purchased is no longer in production, but they'd send me a pair of equivalent value. Having worked in customer service during high school/university and now in eCommerce, I'm highly aware of how seriously people take these things. Well, good companies anyway.

Gotta give props where they're due - so Michael Kors, thanks for making my experience with you a pleasant one. We all know how crazy a scorned girl with a blog can be, and it's no much nicer writing a happy ending.


1 comment:

  1. one word: AWESOME.

    I wished my letters were as effective!